Delivery & Returns

Delivery

Once your order has been placed, you will receive an email notification confirming your order.

All orders are usually shipped within 7 days of the order being placed (excluding weekends and major holidays). If there is a delay from the manufacturer that is beyond our control, this may impact our ability to meet these deadlines. 

Note that we cannot be responsible for delays in shipping once picked up by the carrier.

UK & GUERNSEY STANDARD DELIVERY (3-5 working days) - £4.75

EUROPE STANDARD DELIVERY (7-14 working days) - £45

AMERICA, CANADA, AUSTRALIA & NEW ZEALAND STANDARD DELIVERY (15-20 working days) - £75

CUSTOMS & IMPORT FEES

As all orders are currently shipped from UK, you may be subject to additional import fees upon delivery.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Beautifully Simple TA Top Rink Bowls, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Refunds & Returns

WANT TO RETURN SOMETHING? NO PROBLEM!
We want you to be 100% happy with your purchase from Beautifully Simple TA Top Rink Bowls. If for any reason you are not satisfied we would be happy to exchange or refund your purchase.

WHATS OUR RETURNS POLICY?
We operate a no–quibble returns policy and if you return an item within 14 days of receipt, we’ll give you back the amount you paid for the item (excluding any delivery charges) or offer an exchange, whichever you prefer, no questions asked.
These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items.

All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way
Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. Please contact us at sales@toprinkbowls.com to cancel your order.

WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DO NOT FIT?
No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please send an email with your order details to sales@toprinkbowls.com along with your reason for return.

DO I HAVE TO PAY TO RETURN AN ITEM?
Unless you have an offer providing free returns which we run from time to time, then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.

WHAT IF I WANT TO EXCHANGE MY ITEM FOR SOMETHING CHEAPER OR MORE EXPENSIVE?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. That seems fair to us!

WHERE SHOULD I SEND MY RETURNS?
If you are returning goods for a refund or exchange, please send them to:

Dolphin Indoor Bowls Club
52 Waterloo Rd
Poole
BH17 7LG

If you have any questions regarding returns, please send an email to sales@toprinkbowls.com

THE LEGAL BIT
If you return any item purchased from the website within 14 days, subject to any damage to the product not being due to your negligence, it will be taken as a cancellation of your order, or relevant part of your order.

Goods are provided to you on approval and legal title to the goods will not be yours until the 1 month post - delivery period has expired.

When we receive returned goods, Beautifully Simple TA Top Rink Bowls will refund you in full the amount you paid for them (less the postage) or offer an exchange, whichever you prefer. You must, however, return the goods to Beautifully Simple on cancellation so that we can do this.

LIABILITY
Beautifully Simple’s total liability for any claim howsoever arising shall not exceed the price of goods supplied by Beautifully Simple TA Top Rink Bowls to the customer. Beautifully Simple TA Top Rink Bowls shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Beautifully Simple TA Top Rink Bowls cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.